Terms of Service
Effective Date: July 19, 2026
Welcome to RIMOR Shipping Hub ("RIMOR Shipping Hub," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, customer portal, mobile application, warehouse services, and shipping services. By creating an account, using our website, or shipping with us, you agree to these Terms.
1. Eligibility
You must be at least 18 years old or have the permission of a parent or legal guardian to use our services.
You agree that all information you provide is accurate, complete, and current.
2. Customer Accounts
You are responsible for maintaining the confidentiality of your account credentials.
You agree to:
Provide accurate personal information.
Keep your login credentials secure.
Update your contact information when necessary.
Notify us immediately of any unauthorized access to your account.
RIMOR Shipping Hub is not responsible for losses resulting from unauthorized access due to your failure to protect your account credentials.
3. Our Services
We provide package forwarding, freight forwarding, air and sea shipping, package receiving, customs processing, delivery coordination, and related logistics services.
Acceptance of a shipment does not guarantee transportation if the shipment violates applicable laws or these Terms.
4. Package Acceptance
We reserve the right to refuse, reject, delay, return, or dispose of any shipment that:
Contains prohibited or restricted items.
Violates any applicable law or regulation.
Presents a safety risk.
Is improperly packaged.
Cannot legally be transported.
Contains inaccurate customs declarations.
5. Prohibited Items
Customers may not ship items prohibited by Jamaican law, United States law, airline regulations, or international shipping regulations.
These include, but are not limited to:
Illegal drugs
Firearms and ammunition
Explosives
Flammable materials
Hazardous chemicals
Counterfeit goods
Stolen property
Live animals
Human remains
Currency where prohibited
Any item requiring permits that have not been obtained
Customers are solely responsible for ensuring compliance with all shipping regulations.
6. Customs
Customers are responsible for:
Accurately declaring package contents.
Declaring the correct value of all shipments.
Paying customs duties, taxes, brokerage fees, and government charges where applicable.
False declarations may result in delays, fines, seizure, destruction of goods, or legal action.
7. Shipping Charges
Shipping charges are based on factors including:
Actual or dimensional weight
Package dimensions
Shipping method
Customs charges
Fuel surcharges
Government fees
Rates are subject to change without prior notice.
Packages may not be released until all outstanding charges have been paid.
8. Package Inspection
To comply with customs, transportation security, and applicable laws, RIMOR Shipping Hub reserves the right to inspect, open, photograph, weigh, measure, or verify the contents of any shipment where permitted by law.
9. Liability, Damaged Packages & Claims
RIMOR Shipping Hub exercises reasonable care in handling shipments. However, we are not responsible for loss, damage, delays, or deterioration caused by circumstances beyond our reasonable control.
Improper Packaging
Customers are responsible for ensuring that all shipments are packaged adequately to withstand normal transportation.
RIMOR Shipping Hub shall not be liable for any damage, leakage, breakage, crushing, or deterioration resulting from inadequate, insufficient, improper, or defective packaging by the sender, retailer, manufacturer, supplier, or any third party before the shipment comes into our possession.
If a package arrives at our warehouse visibly damaged or inadequately packaged, we reserve the right to:
Refuse shipment;
Require repackaging at the customer's expense;
Ship the package entirely at the customer's risk.
Any damage resulting from improper packaging remains solely the responsibility of the customer and/or sender.
Existing Damage
RIMOR Shipping Hub is not responsible for items received at our warehouse that are already damaged, defective, leaking, missing parts, incorrectly packed, or otherwise compromised before acceptance.
Fragile Items
Fragile items—including glass, ceramics, electronics, televisions, artwork, mirrors, collectibles, and similar goods—are shipped entirely at the customer's risk unless professionally packaged and insured.
We strongly recommend purchasing shipping insurance for valuable or fragile items.
Delivery Delays
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
Customs inspections
Airline delays
Ocean freight delays
Weather
Natural disasters
Government actions
Labor disputes
Mechanical failures
Carrier delays
Any event beyond our reasonable control
Lost or Damaged Packages
Customers must inspect shipments immediately upon delivery or collection.
Claims for shortages, damage, or loss must be submitted within 48 hours of receipt, together with photographs, invoices, and any supporting documentation requested.
Claims submitted after this period may be denied.
Submission of a claim does not guarantee compensation.
Maximum Liability
Unless additional insurance has been purchased and accepted, RIMOR Shipping Hub's maximum liability for any approved claim shall not exceed the amount paid for the shipping service relating to the affected shipment.
Under no circumstances shall RIMOR Shipping Hub be liable for indirect, incidental, consequential, special, punitive, or economic damages, including loss of profits, business interruption, or emotional distress.
10. Insurance
Insurance is optional unless otherwise stated.
Customers shipping high-value or fragile items are strongly encouraged to purchase insurance.
Insurance claims are subject to the insurer's terms and conditions.
11. Storage
Customers should collect shipments promptly after notification.
Storage fees may apply to packages remaining uncollected beyond our designated collection period.
Packages left unclaimed for an extended period may be considered abandoned and may be returned, disposed of, or sold to recover outstanding charges where permitted by law.
12. Customer Responsibilities
Customers agree to:
Provide truthful shipment information.
Comply with customs regulations.
Pay all applicable fees.
Properly package shipments where applicable.
Respond promptly to requests for documentation.
Use our services only for lawful purposes.
13. Payment
All shipping, customs, storage, delivery, and related fees must be paid before release of shipments unless alternative arrangements have been approved.
Failure to pay may result in suspension of services and withholding of shipments as permitted by law.
14. Refunds
Shipping charges are generally non-refundable once shipment processing has begun.
Refunds, where approved, are issued solely at the discretion of RIMOR Shipping Hub or where required by applicable law.
15. Force Majeure
RIMOR Shipping Hub shall not be liable for any delay or failure to perform resulting from events beyond our reasonable control, including natural disasters, pandemics, war, terrorism, strikes, power outages, transportation disruptions, customs actions, or government restrictions.
16. Intellectual Property
All logos, branding, graphics, website content, text, software, and other materials are the property of RIMOR Shipping Hub and may not be copied, reproduced, distributed, or used without prior written permission.
17. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your information.
18. Suspension or Termination
We reserve the right to suspend or terminate accounts for:
Fraudulent activity
False declarations
Illegal shipments
Abuse or harassment of our staff
Non-payment
Violation of these Terms
Outstanding balances remain payable after account termination.
19. Changes to These Terms
We may revise these Terms from time to time. Updated versions will be posted on our website with the revised effective date. Continued use of our services constitutes acceptance of any revised Terms.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Jamaica.
Any dispute arising from these Terms or the use of our services shall be subject to the exclusive jurisdiction of the courts of Jamaica.
21. Contact Us
RIMOR Shipping Hub
Website: https://rimorshippinghub.com
Customer Portal: https://app.rimorshippinghub.com
Email: info@rimorshippinghub.com
Phone: (876) 810-1429
By creating an account, using our website or customer portal, or utilizing any service provided by RIMOR Shipping Hub, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Last updated: 7/20/2026