Privacy Policy
Privacy Policy for RIMOR Shipping Hub
RIMOR Shipping Hub ("we," "our," or "us") is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, customer portal, mobile application, and shipping services.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
Full name
Residential and mailing address
Email address
Telephone number
Government-issued identification and TRN (where required for customs or verification)
Date of birth (if required)
Shipping Information
Recipient's name and address
Sender information
Package contents
Package value
Tracking information
Shipping history
Payment Information
When you make payments, we may collect payment-related information. Card payments are processed through secure third-party payment providers. We do not store your complete debit or credit card information on our systems.
Technical Information
When you visit our website or customer portal, we may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage information
Cookies and similar technologies
2. How We Use Your Information
We use your information to:
Create and manage your customer account.
Process and deliver shipments.
Track packages.
Verify customer identity.
Process payments.
Respond to customer service requests.
Send shipment notifications and updates.
Improve our services and website.
Prevent fraud and unauthorized activity.
Comply with legal and customs requirements.
3. Sharing of Information
We may share your information only when necessary with:
Shipping carriers and logistics partners
Customs authorities
Government agencies when legally required
Payment processors
Technology service providers that help operate our business
We do not sell or rent your personal information to third parties.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
5. Cookies
Our website may use cookies to:
Improve website functionality
Remember your preferences
Analyze website traffic
Enhance your browsing experience
You may disable cookies through your browser settings; however, some features of our website may not function properly.
6. Customer Account Security
Customers are responsible for maintaining the confidentiality of their account credentials.
Please notify us immediately if you believe your account has been accessed without authorization.
7. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Meet legal and regulatory obligations
Resolve disputes
Enforce our agreements
8. Your Rights
Depending on applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permitted.
Withdraw consent for certain communications.
Request a copy of the information we hold about you.
To exercise these rights, please contact us using the information below.
9. Third-Party Links
Our website or customer portal may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Children's Privacy
Our services are not intended for individuals under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children.
11. International Shipments
For international shipments, your information may be shared with customs agencies, freight carriers, and government authorities as required by applicable laws and regulations.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
RIMOR Shipping Hub
Website: https://rimorshippinghub.com
Customer Portal: https://app.rimorshippinghub.com
Email: info@rimorshippinghub.com
Phone: (876) 810-1429
By using RIMOR Shipping Hub's services, website, or customer portal, you acknowledge that you have read and understood this Privacy Policy.
Last updated: 7/20/2026